Support Policy

Last updated: July 3, 2026

1. How to Get Support

If you have questions, encounter a bug, or need help with Skuuch In, you can reach us at support@skuuchin.com.

2. Response Times

We aim to respond to all support inquiries within 2 business days. Critical issues (e.g. app not loading, account access) are prioritized and will be addressed first.

3. What We Can Help With

Account access and login issues.
Inaccurate bar information, hours, or location data.
Bar ownership claims and verification.
Reporting inappropriate user-submitted content or photos.
Feature requests and general feedback.

4. Reporting Incorrect Information

If you spot incorrect bar details (wrong hours, address, or status), use the "Report" option on the bar's detail page or email us. We review reports and make corrections as quickly as possible.

5. Content Moderation

User-submitted photos and updates are reviewed for appropriateness. We reserve the right to remove content that is offensive or misleading.

6. Bar Owners & Teams

Bar owners and team members can manage their venue through the Owner Dashboard. For ownership verification or team access issues, contact us and include the bar name and your role.

7. Service Availability

Skuuch In is provided "as is." While we strive for uptime and accuracy, we do not guarantee that the app will be uninterrupted or error-free at all times. Real-time crowd and seating information depends on user and owner submissions and may not always reflect current conditions.

8. Contact

For any support-related questions, contact us at support@skuuchin.com.